Chargebacks in the experiences economy look nothing like retail chargebacks. A customer disputes a kayak tour because it rained. A family requests a refund for a theme park visit they decided to skip. A corporate group cancels a team building event a week before and files a dispute instead of requesting a refund.
Generic payment processors treat all chargebacks the same. ActivityPay does not. We understand the patterns specific to tours, attractions, and experience-based businesses, and we manage them with that context.
Prevention starts before the chargeback is filed. Clear booking confirmations, waiver documentation, cancellation policy enforcement, and communication workflows that reduce disputes at the source. When a chargeback does come in, our team handles the response with industry-specific evidence packages that win.
✓Evidence packages built for tour and activity chargebacks
✓Proactive prevention through booking confirmation workflows
Common Questions About Chargeback Management
How does ActivityPay prevent chargebacks?+
We implement prevention strategies specific to the experiences industry: clear booking confirmations, automated waiver collection, cancellation policy enforcement, and communication workflows that resolve customer issues before they become disputes.
What happens when a chargeback is filed?+
Our team handles the response using industry-specific evidence packages. We understand how to present booking confirmations, waiver signatures, and communication records in a way that payment networks recognize as valid evidence for experience-based transactions.